RESUME

 
Professional ​
info​​

I'm an aspiring instructional designer!  I've done freelance artwork for over 15 years, never knowing what I wanted to do with it until I was introduced to the world of instructional design. My career has taken me in many different paths, which has opened my eyes to the need for great learning. I also enjoy finding friction spots in a process and helping to create better methods to smooth those out. I like to stay innovative with a pulse on current technological advances. I'm currently researching gamification and game design to help motivate the learner. 

 

I'm really excited to see where my career path takes me! 

Education
Oakland University 
Masters of Training and Development
2018 - Current

Currently going for a dual master's in Instructional Design and Technology & Organization Development and Leadership. My projected graduation date is 2020. 

 

 

University of Toledo
Bachelor of Arts

2004 - 2008

 

Graduated Cum Laude with a BA of Science, focusing on art and philosophy. While an undergraduate I was in the campus government, chess club vice president, and anime club.

Work​
experience​
MORTGAGE LOAN PROCESSOR & DEVELOPMENT
First National Bank of Howell 

April 2018 - present

•    Designed a welcome letter with step by step instructions sent to borrowers to help them understand the mortgage process. 
•    Introduced excel spreadsheets for higher management to track Loan Officer’s sales and commission. 
•    Created quick reference guides, software demos, and other training related documents for processing department to work more efficiently.
•    Contacted borrowers or creditor to resolve questions about mortgage applications or to assist with completion of paperwork.
•    Analyzed borrowers’ financial status, credit, and property evaluation to determine the feasibility of granting loans.

 

MORTGAGE LOAN PROCESSOR & DEVELOPMENT
Neighborhood Mortgage Solutions

August 2016 - April 2018

•    Analyzed internal processes and recommend procedural or policy changes to improve operations for both internal and external users.
•    Reformatted training materials for the processing department that were already created into a step by step procedural guide that was more user- friendly.
•    Gathered information and requirements from Subject Matter Experts Loan Officer to create a step by step procedural guide for new Credit Unions that were on-boarded.
•    Trained new Loan Officers to use Mortgage Cadence and help them understand how to best utilize the processing department. 
•    Contacted borrowers or creditor to resolve questions about mortgage applications or to assist with completion of paperwork.
•    Analyzed borrowers’ financial status, credit, and property evaluation to determine the feasibility of granting loans.

 

 

DIRECTOR OF OPERATIONS & GRAPHIC ARTIST
Little Missing Brewing

February 2015 - August 2016 

•    Designed all the graphic art for the company such as the logo, business cards, merchandise, and glassware.
•    Assisted in creating an employee handbook, contracts and recommend procedural or policies to improve operations.
•    Promoted the business on social media outlets such as; Facebook, Twitter, Instagram, and Tumblr. 

 

 

LOSS MITIGATION
Neighborhood Mortgage Solutions

August 2014 - February 2015 

•    Reviewed current documents used in the loss mitigation department and extracted relevant information for quick reference guides, software demos, and other training related documents.
•    Created a calendar prioritizing the time-sensitive nature of loss mitigation, to ensure that no items were missed which could cause a fee to inquire. 
•    Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.
•    Guided borrowers through the difficult process of loan modifications, explaining what paperwork would be needed and the steps followed.
•    Recruited next department head who is still working there today.

 

OFFICE MANAGER
Law Office of Malkin & Associates

December 2008 - August 2014

•    Counseled clients on personal and family financial problems, such as excessive spending, credit recovery, and budgeting. While applying principals of adult learning theory. 
•    Gathered information and requirements from Subject Matter Experts to designed a Bankruptcy packet and welcome letter with step by step instructions sent to borrowers to help them understand the process. 
•    Analyzed internal processes and recommend procedural or policy changes to improve operations for both internal and external users.
•    Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.

 

 

Technical Skills

  • Adobe Captivate 

  • Advanced experience in Adobe Photoshop

  • Adobe Illustrator 

  • Adobe After Effects

  • Advanced experience in Microsoft, Excel, PowerPoint, Word, and Outlook

  • Audacity 

  • Moodle

  • Advanced experience in Freehand Drawing

  • Advanced experience in Graphic Design 

  • Currently taking a UX & Web Design course on Udemy

  • 3DMax

  • Calyx Mortgage Software 

  • Mortgage Cadence Software

  • QuickBooks

Professional Skills
  • Experience in applying the A.D.D.I.E process

  • Principles, methods, and techniques of adult learning

  • The effective use of instructional media

  • Teaching methods and principles

  • Experience with procedure Writing

  • Strong aptitude in patience, flexibility, listening, and collaboration

  • Strong work ethic

  • Demonstrates excellent written and verbal communication skills

  • Proven ability to collaborate with others

  • Detail-oriented

  • Excellent customer service skills

  • Comfortable with multi-tasking

  • Strong analytical skills

  • Positive attitude

  • Ability to work independently

  • Demonstrates professionalism and composure in high-pressure situations and in meeting short deadlines

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© 2023 by Valerie Malkin.
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Call

T: 989-798-4927

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